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#Drobo dashboard not responding install

If using Drobo that has Thunderbolt port, the Thunderbolt connection will not work on Windows. If using Big Sur or new Mac M1, see - Frequently Asked Questions: macOS 11 Big Sur.

#Drobo dashboard not responding install

If using daisy chain configuration on Thunderbolt or Firewire, try directly connecting the Drobo to the computer. UPDATE: I actually found a copy of all the old Dashboard Installer DMGs somewhere in my Time Machine (but not the actual app) and was able to copy that over and install 3.5.2, which, when active sees the DROBO and believes this is the most update version.

Try connecting using a different interface type if your Drobo supports (such as USB or Thunderbolt).

System Preferences > Security & Privacy > General, ensure App store and identified developers - is checked. There may also be a separate ALLOW button if here, click this.

System Preferences > Security & Privacy > Firewall, check to see that any listed Drobo files (ddservice64d, ddassit, Drobo Dashboard) are Green or allowed.

If connected via USB through a USB hub, try connecting directly to the computer without the USB hub.

If you are using ANTI-VIRUS program or 3rd party Firewall, disable to see if this is blocking Dashboard service.

Wait for it to shut down (no lights on.) Press the power button on the Drobo again to turn it back on. Press the power toggle button on the Drobo once to turn it off.

If Drobo Dashboard still does not discover the device, reboot the Drobo.

If your Dashboard is not discovering your Drobo, please follow the following steps below based on product type: Once Drobo Dashboard discovers the Drobo, it displays on the "All Drobos" page. Drobo Dashboard will automatically discover Drobos directly connected or available over the network.